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Before You Order
If you need a size adjustment, please contact us in advance before placing your order.
As each piece is made-to-order, we do not accept returns or exchanges unless the item arrives damaged or incorrect. Thank you for your understanding.
Slight variations in size and weight may occur due to the handmade and made-to-order nature of each piece.
Please note that colors may vary slightly depending on screen settings and lighting.
Shipping Information
For made-to-order pieces, please allow an average of 20–25 business days for production before shipping. (Weekends and holidays excluded)
Delivery times may vary depending on the item and carrier. Please note that shipping delays can occur due to courier circumstances beyond our control.
Jewelry Care Tips & Guide
At HAESUNGE, each piece is designed to stay with you through meaningful moments and memories.
To help your jewelry remain beautiful for years to come, we recommend the following care tips:
Precious metals and gemstones can last a lifetime, but they require gentle care.
Please avoid impact or friction, as it may cause stones to loosen or chains to break.
We suggest removing your jewelry before going to bed or engaging in physical activities.
Exposure to chlorine or salt can dull the surface, so it's best not to wear your pieces at the pool or beach.
Pearls are especially delicate—avoid contact with water or detergents, and wipe gently with a soft, dry cloth after wear.
Every piece holds a memory. With a little care, your jewelry will continue to shine and stay close—just like the moments it represents.
